Free Shipping on all orders
How long does delivery take?
Please allow 3-5 working days . Public holidays may affect deliveries. Tracking number available upon request.
International delivery times vary, Europe is generally 2–3 working days from date of dispatch, Russian Federation and the rest of the world is generally 4–7 working days from dispatch (subject to customs and duty procedures beyond our control).
Will I have to pay customs and import charges?
Possibly. Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note that this is the reason customers outside the European Economic Area receive a 20% VAT discount.
If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.
Customers ordering from the Republic of South Korea will receive an FTA document with their parcel.
Are my orders tracked?
All orders are tracked & insured. Orders are sent out Via Royal mail, Fedex or UPS depending on weight and value.
Tracking info can be requested by contacting firstname.lastname@example.org or contact form